Articles 3-Click Desk Reference Hit by a Bus Disaster Recovery

Attention Insurance Companies!

Don't miss AWW's new 3-Click Desk Reference!

All the information your agents and customer service reps need for accurate answers to customer questions, built into an efficient Help system that runs on Internet Explorer.

Click here for details!

If People Can't Understand You, What's the Point?

Your company has a language of its own—acronyms, terminology, grammar, and structure. If you don't believe me, try talking to someone in the insurance business or the pharmaceutical industry, or even the guy who repairs your computer. You both may speak English, but that is often where the similarity ends. Regardless of the quality of the information provided, if your readers can't understand it, your message is lost and your money is wasted.

Manuals, reports, user guides, online help—we take your complex, industry-specific information and translate it into language targeted to YOUR audience's ability to understand it.

They get the message—that's the point, right?


 

"...Carol is the best consultant I’ve ever worked with, and the 3-Click Desk Reference is the best tool our customer service reps have. On a scale of 1 to 10, we hoped for an 8, needed a 10, and feel we got a 12 from A Written Word."
Theresa Greer, Rider Services Manager, U.S. motorcycle company (think HOG)

"...I thoroughly enjoyed working with you on the last two releases of M-1002, even though this time you were pushing me (deservedly so) ahead of my desired pace. In retrospect, however, your pace was perfect for the whole thing to come together."
Paul Kinnecom, Exec. Dir. Tank Car Safety, Association of American Railroads

A Written Word
Tel: 719-948-3773
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